Support

Need help with SignAI? Email support@marmarlabs.com. SignAI is operated by MarMar Labs.

Common Topics

• Account access and sign-in help.
• Document scanning, upload, and analysis questions.
• Electronic signature workflow support.
• Subscription, billing, cancellation, and restore-purchase questions.
• Privacy, data deletion, or account deletion requests.

Subscriptions and Billing

SignAI Pro subscriptions are billed through Apple In-App Purchase on iOS. You can manage or cancel an Apple subscription in your Apple ID subscription settings. If a subscription is not recognized in SignAI, use Restore Purchases in the app or contact support with your Apple purchase date and SignAI account email.

AI Processing and Privacy

AI analysis is optional. If you enable it, SignAI asks for in-app permission before sending document text, images or PDF content, file name, basic metadata, an internal account identifier, relevant agreement context, or AI questions to OpenRouter and OpenAI via OpenRouter. For scanned PDFs, OpenRouter file parsing/OCR may also use Mistral OCR or Cloudflare AI when needed. You can upload and sign documents without third-party AI processing. For privacy questions, data deletion requests, or AI processing questions, email support and include the email address on your SignAI account.

Before You Contact Us

Please include the email address on your SignAI account, your device model, iOS version, and a short description of what happened.

Helpful links: Privacy Policy and Terms of Service.